Best price Guarantee

Here how it works:

• Make a reservation using official Coralstrand.com site or directly with a hotel;
• If you find within 24 hours a lower qualified* price for the same accommodation and terms you may submit Best Price Guarantee request;
• To submit Best Price Guarantee request, please send reservation number of the booking made with a lower rate. Booking should be done no later than 24 hrs after confirmed reservation made directly with hotel.
• If we approve your request, we will match the comparison price and grant you 5% of further discount.
• The requested can be submitted via web-site tool or via e-mail of Reservation department reservation@coralstrand.com

Matching the requirements for a lower price

• An eligible lower price for a Best Guarantee Request must meet the following requirements: apply to a similar room category (room type, size, bed, view, location), similar dates and booking period, the same number of guests and the same booking conditions (payment and cancellation terms). There are certain types of prices that do not meet the criteria of ‘eligible lower price’. For example, these are prices from closed booking sources such as corporate rates, group rates, event rates, rates valid only for loyalty program members or subscribers whose access requires a login and password, rates with different cancellation and refund terms or rates that include additional services; offers valid with a discount voucher or promotion code; package rates that include accommodation and flights, car rental, etc.; rates of sites that do not disclose on Prices of sites Amoma, Ctrip/Trip, Zenhotels/Ostrovok or accommodation by internal loyalty coupons after login and password entry for Agoda, Expedia, Hotels.com also do not meet the criteria of ‘eligible lower price’.

Request Submission:

• Please send the details of the reservation made at Coralstrand.com using the form on the website, or email reservation@coralstrand.com. Provide the number of the reservation made on the third-party resource where you received a lower price than on the hotel website, and attach a voucher with the reservation made on the Third-Party resource at a lower price. Please send a link (website address) to the third-party resource where the booking was made at a lower price than the direct booking. Requests that are improperly completed or contain invalid or incomplete Requests will not be considered. The Best Price Guarantee request must be submitted within 24 hours of making a reservation at coralstrand.com and at least 48 hours prior to the check-in date. A Best Price Guarantee request without a reservation made on the Third Party's website will not be considered.
• Also you can submit a request by using the form in the below part of the website. To submit click the tab called ‘Best price guarantee’ and fill out the form, following the instructions.

Request Handling:

• Once the Best Price Guarantee Request has been confirmed, we will send you an email with the booking confirmation number and the adjusted price. If the booking has been prepaid, you will need to contact the Third Party Reservation Provider and request a cancellation and a refund. The hotel, for its part, in case of an approved Best Price Guarantee request, will confirm to the Third Party Provider a free cancellation of the reservation. If the submitted Best Price Guarantee request does not comply with the terms of the Best Price Guarantee offer, we will send you an e-mail rejecting the price adjustment.

Currency and price difference:

• If the rate found on a Third Party Reservation Channel is given in a currency different from the rate booked at Coralstrand.com, the hotel customer service will convert this rate into the currency of the country in which the hotel is located.
• Price differences due to fluctuations, rounded figures or related to differences in the currency’s exchange rate will not be taken into account. The Best Rate Guarantee will be applicable if the price difference is at least 5% or 5 euros of the total stay.

Liability:

• Coral Strand Smart Choice declines any liability regarding any expenses that may arise from cancelling a reservation, for all reservations made on any Third Party Reservation Channel.
• Coral Strand Smart Choice reserves the right to modify or terminate this Best Price Guarantee and these terms and conditions at any time, without prior notice.